BridaLens

FAQ

Frequently asked questions

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How does the QR code work?

After you create your gallery you get a unique QR code and link. Print it on table cards, signs or flyers. Guests point their phone camera at it and your gallery opens straight away in the browser, ready for uploads.

Do guests need to download an app?

No. BridaLens works in any modern phone browser. Guests scan, tap Upload and pick photos and videos from their camera roll. No app, no account and no password.

How many photos and videos can we collect?

There's no limit on the number of uploads. Photos can be up to 100 MB each and videos up to 2 GB, so even 4K clips and ProRAW photos from the latest iPhones fit.

Which file types are supported?

Everything a modern phone produces: JPEG, PNG, HEIC, ProRAW/DNG, WebP, GIF and AVIF photos, plus MOV, MP4, M4V, 3GP, WebM and MKV videos, including HEVC and HDR. We convert everything so it plays in every browser.

Are our photos secure and private?

Your gallery lives at a private link that isn't listed anywhere, and search engines are asked not to index it. Original files are stored privately and only you can download them. Voice messages are only ever visible to the two of you.

Can we download everything after the wedding?

Yes. From your dashboard you can download a single zip with every original photo and video in full resolution, plus all voice messages.

How long is our gallery kept?

Your gallery stays online for two months after your wedding date (or after purchase, if you haven't set a date). We email you a week before and again the day before it closes, so there's plenty of time to download everything. After that, all photos, videos and voice messages are permanently deleted and the link shows that the gallery has closed.

Can guests leave us a message?

Yes. Guests can record a short voice message (up to three minutes) right from the gallery. Only you can listen to them.

How much does it cost?

One simple payment per wedding. No subscriptions, no per-guest fees and no surprise upgrades. See the pricing page for today's price.

Where can we get help?

Email us at [email protected] and a real person will get back to you, usually within a few hours. We're happy to help with setup, printing or anything else.

Every moment, from every guest.

Set up your gallery in two minutes and share it with a single QR code.